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Below are the latest 50 entries of feedback provided by our customers for canvas prints, photo prints, and Acrylic Ice™, we've sent to Melbourne, Sydney, Brisbane... all around Australia.
The feedback is posted live to our site the moment it's submitted by the customer. It is un-edited and hopefully, all positive - because if it isn't then you should know about it. That's how confident we are in both our photos to canvas service. Find another company that has live feedback for the world to see!
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First Name: | | Eve | | Location: | | New Gisborne, VIC
|  | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | The photos look great
| | | How satisfied are you with the service from us? | | Satisfied
| | | Please provide comments regarding your above answer: | | It took longer than indicated to be shiped but i wasnt in a hurry.
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | The 20% discount provided to make it compariable to other places and i perfer to spend my money locally, and i have had prevous good dealings with Genius Printing
| | | What were some of the best things about dealing with us? | | I like the options provided and the clarity of up loading the images.
| | | What were some of the worst things about dealing with us? | | It took longer than indicated to be shiped.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Belinda | | Location: | | Caulfield, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Excellent quality and very quick turnaround time.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Seamless experience. Was updated regularly with emails. Very happy with service.
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Quality was superior but prize was comparable to other providers.
| | | What were some of the best things about dealing with us? | | Great, easy to use very comprehensive website for ordering.
| | | What were some of the worst things about dealing with us? | | Had no problems, would not hesitate to use again.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Georgia | | Location: | | Melbourne, VIC
| | | How satisfied are you with the product itself? | | Satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Neither satisfied nor dissatisfied
| | | Please provide comments regarding your above answer: | | i contacted you either 2 or 3 times (i forget which) to change my order to an urgent one and I was never contacted in response.
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | previously it had been easy to deal with you, not this time though.
| | | What were some of the worst things about dealing with us? | | not answering emails
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Grant | | Location: | | Airport West, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Great packaging brilliant printing!
| | | How satisfied are you with the service from us? | | Satisfied
| | | Please provide comments regarding your above answer: | | Getting the right discount applied was a little difficult, but we got there in the end!
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Advice on your website, and ability to view proofs.
| | | What were some of the best things about dealing with us? | | Your advice and variety of products.
| | | What were some of the worst things about dealing with us? | | The ordering process/software could be a lot cleaner and easier to use.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Christopher | | Location: | | Carlton North, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | recommendations online
| | | What were some of the best things about dealing with us? | | Timeliness
| | | What were some of the worst things about dealing with us? | | Would have love to have received an email regarding the image as I had forgotten to remove chromatic aberration evident in the image
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Siv | | Location: | | Keysborough, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Living social had discounts with this company, so prior to ordering a big canvas, I wanted to try this out with the coupons.
| | | What were some of the best things about dealing with us? | | Very fast response. Good customer service. Very good value, order was bought with Living Social vouchers, and compared to other companies that offer vouchers, quality is much better.
| | | What were some of the worst things about dealing with us? | | Nothing comes to mind.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Neale | | Location: | | Churchill, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | I was quite impressed by the quality of the printing and professional finish (stretcher)
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Super Fast trouble free ordering and delivery.
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Quick, trouble free transaction. Fast delivery. Excellent follow up and tracking of order. Quality printing and finishing.
| | | What were some of the worst things about dealing with us? | | If I was going to quibble about anything it would be the expense. While I am not complaining about price vs quality, it is the added costs like postage insurance 2% surcharge for using Paypal. As I am reselling the artwork, the added costs is a factor when calculating my resale costs.
| | | Any other comments? | | Fantastic service. I will be using your services again and promoting your service amongst my colleagues.
| | | Our notes regarding this feedback: | |
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First Name: | | Emma | | Location: | | Watsonia North, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Great quality canvas
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Very efficient communication throughout the process
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Great value and quality product
| | | What were some of the best things about dealing with us? | | Advice and general communication very helpful
| | | What were some of the worst things about dealing with us? | | Nothing!
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Ray | | Location: | | Fawkner, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Looks fantastic! Unfortunately, there was a small mark on the cheek of the bride but that was a problem with the photo. We should have got a touch up for the canvas but we didn't notice the mark on the original.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Recommended by friends
| | | What were some of the best things about dealing with us? | | Quick turnaround, great online ordering system, good customer service
| | | What were some of the worst things about dealing with us? | | ..
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Damon | | Location: | | Mount Eliza, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Looks great
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Well designed
| | | What were some of the best things about dealing with us? | | Workflow well detailed. Outcome is great.
| | | What were some of the worst things about dealing with us? | | Late delivery. Corners could be a little flatter.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Hideaki | | Location: | | Cheltenham, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | I am impressed with the print quality.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Quick service and flexibility
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | I ordered my prints at Genius Printing before and I was satisfied with the service and quality. Therefore, I ordered it again. Also, there was a special discount campaign.
| | | What were some of the worst things about dealing with us? | | nothing
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Phil | | Location: | | Highton., VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | The 2 canvas prints of Merlot Dawn were exceptional in quality, workmanship and WOW factor on first sight!!
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Wonderful service, especially in allowing the 40% discount during the Temperature Sale, despite a malfunction in the computer system. Excellent follow up and communication all the way through.
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Word of mouth and recommendation from my son. Seeing the quality of the finished products in his order. The Temperature Sale and discount was a large factor, as I am not that well off financially.
Then when you followed up, after the computer glitch, and extended the offer, I was more than happy to proceed.
| | | What were some of the best things about dealing with us? | | Ease of ordering. Being able to see what the finished product would look like on your website(including adjustments) Step by step, clear instructions. Great follow up to enquiries
| | | What were some of the worst things about dealing with us? | | Small delay in order fulfillment, according to the initial tracking calendar (only a couple of days)Aust Post and Aust.Day holiday probably didn't help.
| | | Any other comments? | | Just Very Happy!!! Now need to save my pennies to be able to afford more, as there are a few more I'd like to get printed on canvas.
As per my 'WEBSITE':http://www.redbubble.com/people/philt
| | | Our notes regarding this feedback: | |
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First Name: | | Katie | | Location: | | Princes Hill, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Great discounts for returning customers. Quick and easy.
| | | What were some of the worst things about dealing with us? | | A bit better online proof would be nice.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Katie | | Location: | | Princes Hill, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Quick turnaround. Easy to upload files via website. A great quality product delivered and the colours looked perfect.
| | | What were some of the worst things about dealing with us? | | I feel the postage is a little bit expensive.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Zoey | | Location: | | Bittern, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Great quality
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Prints of great quality, easy to order, good service.
| | | What were some of the worst things about dealing with us? | | Sometimes the uploader crashes.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Sandra | | Location: | | Wantirna South, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | I love it, great job, and I'm so pleased to see that the quality of your work hasn't gone down at all since my last canvas purchase a couple of years ago!
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | I have 4 of your canvases hanging in my home and have 'gifted' others. The service, as always, was first class this time. You guys have gotta be amongst the best in this business!
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | I didn't have to compare this time round, as previously mentioned I'm a many times returned customer - just been a while since the last purchase!
| | | What were some of the worst things about dealing with us? | | If I'm being 'picky', sometimes the Uploader is slow.
| | | Any other comments? | | Awesome job, thanks again!
| | | Our notes regarding this feedback: | |
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First Name: | | Malcolm | | Location: | | Glen Waverley, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Very good result even from an up-sampled 6x4' print!
Attention to detail such as the mirror-fold canvas edges was also excellent!
Colour spot on too!
Communications by sms
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Pls refer to comments above to prev question
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Very good web site and easy to navigate. Wide choice of canvas sizes and details such as edge-fold colour/mirror/ gallery folds showed that you know your market and can happily service it!
| | | What were some of the best things about dealing with us? | | Local to Melb, seemrd to cover all options, january discount after very hot Melb day.
| | | What were some of the worst things about dealing with us? | | A few days extra delay in shipping once you opened for business in January
| | | Any other comments? | | Yes, I hope to be back to you soon with more orders! :)
| | | Our notes regarding this feedback: | |
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First Name: | | Deborah | | Location: | | Ascot Vale, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | | Discount voucher
| | | What were some of the best things about dealing with us? | | Ease of online ordering and trouble free service.
| | | What were some of the worst things about dealing with us? | | nothing
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Ross | | Location: | | Benalla, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Easy pick up so i save on delivery costs.
high quality product
| | | What were some of the worst things about dealing with us? | | no problems come to mind
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Iain | | Location: | | Canterbury, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Print is perfect
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Availability of canvas printing and recommendation by a friend
| | | What were some of the best things about dealing with us? | | Very easy to navigate website. Very quick service
| | | What were some of the worst things about dealing with us? | | Can't think of anything
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Ian | | Location: | | South Morang, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Product beautifully set and packaged
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Good communication, prompt and professional
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | | I received a gift at Christmas of this product and decided to get another one done.
| | | What were some of the best things about dealing with us? | | Websight easy. Ordering easy. Good communication rigt through. Product ready for pick up when promised.
| | | What were some of the worst things about dealing with us? | | Having to wait for the company to reopen after zchristmas. (very fussy)
| | | Any other comments? | | Great to do business with. Good value.
| | | Our notes regarding this feedback: | |
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First Name: | | Stella | | Location: | | Beaumaris, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | More user-friendly website, and more preferred options.
| | | What were some of the best things about dealing with us? | | Good communication.
| | | What were some of the worst things about dealing with us? | | Finding that it could possibly have taken longer than expected to receive the order.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Luke | | Location: | | North Melbourne, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | The print looks wonderful - a little window back to our holiday!
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | The ease of ordering
| | | What were some of the worst things about dealing with us? | | Honestly, nothing! Great value, easy ordering, wonderful product
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Eunice | | Location: | | Maribyrnong, VIC
| | | How satisfied are you with the product itself? | | Satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Very good regular updates on my purchases
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Cheaper and easy to upload
| | | What were some of the best things about dealing with us? | | prompt responses in regards to tracking of order
| | | What were some of the worst things about dealing with us? | | Expensive since I missed out on the 37% discount deal. 2 days late.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Andrew | | Location: | | Eildon, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Very happy with the overall quality and look of the piece.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Great to get email and SMS updates as to the progress of the order.
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Local and promotion running at the time.
| | | What were some of the best things about dealing with us? | | Easy, straightforward ordering.
| | | What were some of the worst things about dealing with us? | | Maybe the delay in receiving the order (you guys were busy after Xmas), though I was informed of the delay and asked if it would be an issue. It wasn't. Happy to be patient whenim kept up to date.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Rebecca | | Location: | | Crib Point, VIC
| | | How satisfied are you with the product itself? | | Satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Satisfied
| | | Please provide comments regarding your above answer: | | my first order was lost with the courier, and your staff re-orinted it to re-dispatch prior to christmas. I received it on christmas eve.
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | ability to print to canvas
| | | What were some of the best things about dealing with us? | | re-printing the order so I received it before christmas
| | | What were some of the worst things about dealing with us? | | Probably not your fault, but the delay in waiting for delivery and having to chase up the order a few times.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Karen | | Location: | | Bendigo, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Only local option with the acrylic frame
| | | What were some of the best things about dealing with us? | | Responsiveness/capactiy to problem solve when my order went to Perth instead of Bendigo only a few days before Christmas.
| | | What were some of the worst things about dealing with us? | | Nil
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Gemma | | Location: | | Eltham, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | fast service and a quality product!
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | | the 15% discount
I am a repeat customer so felt confident to proceed with Genius Printing.
| | | What were some of the best things about dealing with us? | | fast service and a quality product!
| | | What were some of the worst things about dealing with us? | | When ordering I find the process a little bit too long.
I am not interested in special effects on my printing, and never likely will be so it would be good if when ordering that my previous preferences were default for items such as canvas edging etc.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Nicole | | Location: | | Langwarrin, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | The quality of the product itself was excellent and I was very happy,
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | There needs to be a button to tick that says would never go anywhere else! If it was there I would tick that! Customer Service was excellent, you kept in touch, even after money had been paid! When it was discovered that my delivery was late, you made attempts to track it down for me, and at some point the decision was made, by genius, to reprint my order and send it out express mail, which I received the very next day. All of this effort now means that I have a present under the tree for my daughter. THANK YOU! As I said it was christmas and I understand the pressure that the delivery people were under, but rather than just blame them and not care, genius printing made it their problem and went above and beyond to ensure it never became my problem. I have read that if delivery is late you will hand over a $10 voucher, please don't, I don't want it, what has been done for me truly has been enough.... THANK YOU!
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Was looking for what is considered a large print, alot of places didn't offer what I needed!
| | | What were some of the best things about dealing with us? | | Customer Service was prompt, considerate! The quality of the product was great, everything was great!
| | | What were some of the worst things about dealing with us? | | there was nothing bad, the only thing i can think of, is when ordering online, not knowing anything about paper!, choosing the paper was a little intimidating! Maybe have easy descriptive words next to the paper names as I had no idea if I had chosen glossy or matte, thin , thick etc.
| | | Any other comments? | | Once again Thank you!
| | | Our notes regarding this feedback: | |
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First Name: | | Frank | | Location: | | Forest Hill, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | The canvas prints were fantastic - really very happy with the final result (as too were the people receiving them as a wedding gift)
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Super efficient, produced within time frame ordered (can't blame the delivery delay on you!) Have been very happy with my previous orders so will have no problem recommending you!
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Previous good experience with your company and the ability to easily contact you with queries (which other companies dont seem to offer)
| | | What were some of the best things about dealing with us? | | Receiving really wonderful work from you, finished to a very high standard and the ability to deal directly with your company person to person without having to submit web form enquiries etc.
| | | What were some of the worst things about dealing with us? | | Nothing at all from a work or customer service perspective - just frustrating trying to deal with Toll/Ipec and their DREADFUL lack of customer service.
| | | Any other comments? | | It may be worth offering a guaranteed same (or next)day delivery service like for Melb metro to avoid delays
| | | Our notes regarding this feedback: | |
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First Name: | | David | | Location: | | Melbourne, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | I was contacted the same day with helpful advice. Quality of the print was better than similar experiences with other providers as was the quality of the canvas frame.
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Delivery time and pricing.
| | | What were some of the best things about dealing with us? | | Helpful advice. Quality of printing and materials. Delivery on time. Well packaged.
| | | What were some of the worst things about dealing with us? | | The previews regarding border treatment were a little confusing. No other complaints.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Jacqueline | | Location: | | Middle Park, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Everything...Returning customer for a third order. The website is easy to use and the quality of the work outstanding. Turn around time is fast and location convenient for us to pick up from.
| | | What were some of the worst things about dealing with us? | | Nothing.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Brenton | | Location: | | Melton West, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | onyl the best quality
| | | What were some of the worst things about dealing with us? | | sometimes your branding labels are added to my products which it is requested they not be
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Sonja | | Location: | | Craigieburn, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | The print was a gift for my son. He snapped the photo whilst at Central Park, New York. He loved the canvas print - felt that someone had created a painting of his photo.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Staff helpful over telephone. Canvas was very well wrapped.
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | | My purchase was made as a result of a livingsocial voucher I bought recently.
| | | What were some of the best things about dealing with us? | | I like the online chat when there was a query with placing my order.
| | | What were some of the worst things about dealing with us? | | No complaints.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Neil | | Location: | | Sunbury, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | great quality
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | delivery within promised timeframe and progress tracking
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | quality
| | | What were some of the best things about dealing with us? | | quality and timeliness of service
| | | What were some of the worst things about dealing with us? | | nothing - all good
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Neil | | Location: | | Sunbury, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | quality spot on
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | delivered close to christmas in promised time frame
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | quality
| | | What were some of the best things about dealing with us? | | quality and delivery
| | | What were some of the worst things about dealing with us? | | nothing
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Sarah | | Location: | | Blackburn, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | The print looked amazing. I could not have asked for a better end product.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Everything was done online. It was quick and easy. I really appreciated the regular updates as to the progress of my order.
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | You looked the most professional and were reasonably priced. Also, your location made it easy for me to pick up my print.
| | | What were some of the best things about dealing with us? | | 1. the ease in placing an order. 2. the regular updates as to the progress of my order. 3. your location.
| | | What were some of the worst things about dealing with us? | | Nothing. I found the whole experience very satisfying.
| | | Any other comments? | | I will be using you again.
| | | Our notes regarding this feedback: | |
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First Name: | | Paul | | Location: | | Mill Park, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Excellent picture quality, and very well framed.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Can't fault the service. I was kept well informed at all stages of the process.
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Positive reviews, and close proximity to me for pick-up.
| | | What were some of the best things about dealing with us? | | Easy to use website, fast service and excellent product. The recipient was very happy to receive a wonderful xmas surprise.
| | | What were some of the worst things about dealing with us? | | None
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Penny | | Location: | | Ivanhoe, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | I was very impressed with the quality and crispness of the print stretched onto my chosen canvas. It was a present for my husband who agrees that it was a job well done.
| | | How satisfied are you with the service from us? | | Satisfied
| | | Please provide comments regarding your above answer: | | Although my order was ready a couple of days later than expected, I was very happy with the service I received. It was great to be kept up-to-date with the status of the job and I found the pick-up process very easy thanks to the text alert and directions to your shop.
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | - Informative service
- Easy to use website
- Quality of the work produced
| | | What were some of the worst things about dealing with us? | | - When calling to enquire about processes/turnaround times, the staff member wasn't overly friendly
- My print was slightly late - ready a couple of days after I was told it would be ready
- It would be great if there were more carparks available outside your store
| | | Any other comments? | | I'd be happy to use your services again
| | | Our notes regarding this feedback: | |
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First Name: | | Deborah | | Location: | | Kew, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Image was just as I expected. Colours were great.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Good communication re: delivery time at very busy time of year.
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Easy to navigate website, good communiction via sms and email.
| | | What were some of the worst things about dealing with us? | | Sorry - nothing to report here!
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | James | | Location: | | Bentleigh, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | The print was amazing.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Adam was more than helpfull ;)
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Adam is the best.
| | | What were some of the best things about dealing with us? | | Adam.
| | | What were some of the worst things about dealing with us? | | It took SOOOO long to get there from the city in peak hour traffic. I also had to walk up stairs zz
| | | Any other comments? | | Adam.
| | | Our notes regarding this feedback: | |
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First Name: | | Laura | | Location: | | West Brunswick, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | As an existing customer, I am always impressed with the quality of products...and that's what keeps me coming back.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | I needed to cancel an order the day after I uploaded the file on line, and was met with great customer service from Sol.
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Great customer service and quality product. And competitive prices!
| | | What were some of the worst things about dealing with us? | | Not much at all.
| | | Any other comments? | | I have filled out a few feedback forms now, but don't remember ever getting a 10% discount voucher?
| | | Our notes regarding this feedback: | |
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First Name: | | Holly | | Location: | | Fitzroy North, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | The quality was fantastic! It was exactly as described.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | The communication and service was impeccable. So impressed!
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | Price, assistance and turn around time.
| | | What were some of the best things about dealing with us? | | Everyone was helpful, the order form/website was clear and easy to navigate.
| | | What were some of the worst things about dealing with us? | | Nothing.
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Ian | | Location: | | Ringwood, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Timely efficient, easy to use website
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | On time before Christmas, I like.
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | | Recommendation of a friend, Cam Taylor
| | | What were some of the best things about dealing with us? | | .
| | | What were some of the worst things about dealing with us? | | Finding you. No hot babes evident.
| | | Any other comments? | | Asked me to enter competition, that costs money, blah.
Do I loose digital rights to my picture if I enter ?
Sorry ever a cynic.
| | | Our notes regarding this feedback: | |
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First Name: | | Jennifer | | Location: | | Northcote, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Beautifully printed
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Very quick, and helpful with advice about how to print this particular print...from Salv.
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | | Previous good results
| | | What were some of the best things about dealing with us? | | Helpful, beautiful printing, art papers
| | | What were some of the worst things about dealing with us? | | Non sorry
| | | Any other comments? | | Thanks again, Merry Christmas.
| | | Our notes regarding this feedback: | |
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First Name: | | Jennifer | | Location: | | Northcote, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | Lovely work fast turnaround
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | Very helpful and flexible
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Flexibility, very quick turnaround
| | | What were some of the worst things about dealing with us? | | None
| | | Any other comments? | | Thanks again
| | | Our notes regarding this feedback: | |
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First Name: | | Alyssa | | Location: | | Windsor, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Excellent quality product.
| | | What were some of the worst things about dealing with us? | | Website is a little overwhelming and hard to navigate...
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Bruce | | Location: | | Hampton, VIC
| | | How satisfied are you with the product itself? | | Very satisfied
| | | Please provide comments regarding your above answer: | | This was a reprint and the re-printed article is very good. The colours are are now bright and give the print a big depth of field and realistic look.
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | | On the first print I felt the print was washed out and advised Genius of this. Print returned same day and new print issued to complete satisfaction. The service is beyond reproach.
| | | Did you look at other companies for your printing? | | Yes
| | | If yes, what made you decide to purchase through us? | | I did a lot of research and Genius ticked all the boxes for me. I liked the companies policy on satisfaction.
| | | What were some of the best things about dealing with us? | | Followup service, following my product feedback. I was extemely impressed by the followup and speed of picking up the first print. Personal approach by the customer service was apreciated
| | | What were some of the worst things about dealing with us? | | I did not have any problems dealing with your company.
| | | Any other comments? | | Once again I would like to say thanks for the fantastic service and I wish your company all the best. I have already informed my friends of the service, and my recommendations
| | | Our notes regarding this feedback: | |
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First Name: | | Joseph | | Location: | | Keysborough, VIC
| | | How satisfied are you with the product itself? | | Satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Professional. Quick. Excellent results.
| | | What were some of the worst things about dealing with us? | | None
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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First Name: | | Joseph | | Location: | | Keysborough, VIC
| | | How satisfied are you with the product itself? | | Satisfied
| | | Please provide comments regarding your above answer: | |
| | | How satisfied are you with the service from us? | | Very Satisfied
| | | Please provide comments regarding your above answer: | |
| | | Did you look at other companies for your printing? | | No
| | | If yes, what made you decide to purchase through us? | |
| | | What were some of the best things about dealing with us? | | Used before. Great results.
| | | What were some of the worst things about dealing with us? | | None
| | | Any other comments? | |
| | | Our notes regarding this feedback: | |
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