 |
 |
 |
 |
Below are the latest 50 entries of feedback provided by our customers for canvas prints, photo prints, and Acrylic Ice, we've sent to Melbourne, Sydney, Brisbane... all around Australia.
The feedback is posted live to our site the moment it's submitted by the customer. It is un-edited and hopefully, all positive - because if it isn't then you should know about it. That's how confident we are in both our photos to canvas service. Find another company that has live feedback for the world to see!
Canvas Printing Victoria Canvas Printing New South Wales Canvas Printing Queensland Canvas Printing Australian Capital Territory Canvas Printing South Australia Canvas Printing Western Australia Canvas Printing Tasmania Canvas Printing Northern Territory
Canvas Printing Melbourne Canvas Printing Sydney Canvas Printing Brisbane Canvas Printing Canberra Canvas Printing Adelaide Canvas Printing Perth Canvas Printing Hobart Canvas Printing Darwin
| |
First Name: | | Tina | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | super happy with the result :)
|  | | How satisfied are you with the service from us? | | Very Satisfied
|  | | Please provide comments regarding your above answer: | | appreciated the advice on colour frame and which mount/canvas would work best
|  | | Did you look at other companies for your printing? | | No
|  | | If yes, what made you decide to purchase through us? | | word of mouth; a friend in Broome had used your services and spoke highly of you. The tools (being able to load my pictures to see what they'd look like and price) really influenced me in not looking elsewhere
|  | | What were some of the best things about dealing with us? | | The tools; being able to see the proof and try different options (canvas, acrylic frame) etc and see the result plus price before I even committed to ordering was fantastic.
|  | | What were some of the worst things about dealing with us? | | I think at one stage when I finalised the screen flicked ahead several steps and I had to backtrack to choose courier, insurance and payment etc, could have just been me though ;)
|  | | Any other comments? | |
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Kevin | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | Delighted with quality.
|  | | How satisfied are you with the service from us? | | Very Satisfied
|  | | Please provide comments regarding your above answer: | | Good communication and follow-up.
|  | | Did you look at other companies for your printing? | | Yes
|  | | If yes, what made you decide to purchase through us? | |
|  | | What were some of the best things about dealing with us? | | Experience felt a lot like personal service despite online nature of transaction. Was some real personal follow-up (correcting an error I'd made) on another order submitted at the same time as this one.
|  | | What were some of the worst things about dealing with us? | | Memory doesn't serve too well, but I think the website could be a little more user friendly - seemed quite one-tracked once the order process was entered into with no opportunity to consider alternative actions (eg change material). (Pleaea note that IS being fussy!)
|  | | Any other comments? | |
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Birgit | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | Thank you, the canvas is great, especially the stretching and framing. The paper print is perfect too.
|  | | How satisfied are you with the service from us? | | Very Satisfied
|  | | Please provide comments regarding your above answer: | | Great communication, fast and good service.
|  | | Did you look at other companies for your printing? | | Yes
|  | | If yes, what made you decide to purchase through us? | |
|  | | What were some of the best things about dealing with us? | | Short messages and emails about process updates. Very good prints, quality.
|  | | What were some of the worst things about dealing with us? | | The ordered prints were great, but I didn't receive the requested reseller sample.
|  | | Any other comments? | | I will order from you more in the future.
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Melanie | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | Am very pleased with the Product and the service
|  | | How satisfied are you with the service from us? | | Very Satisfied
|  | | Please provide comments regarding your above answer: | |
|  | | Did you look at other companies for your printing? | | Yes
|  | | If yes, what made you decide to purchase through us? | |
|  | | What were some of the best things about dealing with us? | | Updates on email
|  | | What were some of the worst things about dealing with us? | | Postage costs
|  | | Any other comments? | |
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Luke | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | Canvas looks great.
|  | | How satisfied are you with the service from us? | | Satisfied
|  | | Please provide comments regarding your above answer: | | Hoping for a bit quicker delivery, but I guess the public holiday slowed things a little.
|  | | Is there anything we can do to make our product / service better? | | Hoping for a bit quicker delivery, but I guess the public holiday slowed things a little.
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Melinda | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | Another excellent result. The image looks superb and the finish of the canvas is fantastic.
|  | | How satisfied are you with the service from us? | | Very Satisfied
|  | | Please provide comments regarding your above answer: | | Excellent customer service, I always knew what stage the canvas was at and when it would be delivered. Item was well packed and arrived on time and in perfect condition.
|  | | Is there anything we can do to make our product / service better? | | Excellent customer service, I always knew what stage the canvas was at and when it would be delivered. Item was well packed and arrived on time and in perfect condition.
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Stephen | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | Excellent quality
|  | | How satisfied are you with the service from us? | | Very Satisfied
|  | | Please provide comments regarding your above answer: | | I was informed about the progress of the job every step of the way.
|  | | Did you look at other companies for your printing? | | Yes
|  | | If yes, what made you decide to purchase through us? | |
|  | | What were some of the best things about dealing with us? | | Excellent service
|  | | What were some of the worst things about dealing with us? | | ?
|  | | Any other comments? | |
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Luke | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | Picture and print quality was good
|  | | How satisfied are you with the service from us? | | Satisfied
|  | | Please provide comments regarding your above answer: | |
|  | | Did you look at other companies for your printing? | | Yes
|  | | If yes, what made you decide to purchase through us? | |
|  | | What were some of the best things about dealing with us? | | Good website
|  | | What were some of the worst things about dealing with us? | | Took a bit longer than expected for delivery
|  | | Any other comments? | |
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Luke | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | The photo was very clear, the colours were good.
|  | | How satisfied are you with the service from us? | | Very Satisfied
|  | | Please provide comments regarding your above answer: | | Great customer service. All queries were promptly responded to.
|  | | Did you look at other companies for your printing? | | Yes
|  | | If yes, what made you decide to purchase through us? | |
|  | | What were some of the best things about dealing with us? | | Customer service was very good, and the quality of the product is excellent.
|  | | What were some of the worst things about dealing with us? | | I guess shipping, but that's more an Australia Post delay. Perhaps use another shipping company.
|  | | Any other comments? | | I will recommend your business to other people. Thank you for a great product and a good experience.
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Shane | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | The canvas was fantastic, extremely happy
|  | | How satisfied are you with the service from us? | | Very Satisfied
|  | | Please provide comments regarding your above answer: | | Great care... very impressed
|  | | Did you look at other companies for your printing? | | Yes
|  | | If yes, what made you decide to purchase through us? | |
|  | | What were some of the best things about dealing with us? | | care and price
|  | | What were some of the worst things about dealing with us? | | nothing, I am totally impressed with your service and products
|  | | Any other comments? | | keep up the good work
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Marissa | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Satisfied
|  | | Please provide comments regarding your above answer: | | The quality of the print was excellent. I would have been happier if we had spoken a little more about the edging, but due to artwork changes I understand why this may have been not explored enough.
|  | | How satisfied are you with the service from us? | | Satisfied
|  | | Please provide comments regarding your above answer: | | Advice on printing and attention to detail was excellent. I thought perhaps I could have been kept more in the loop with the status of my order, as a few times I wasn't sure of the next steps, but otherwise everything was great.
|  | | Did you look at other companies for your printing? | | Yes
|  | | If yes, what made you decide to purchase through us? | |
|  | | What were some of the best things about dealing with us? | | Having the access to contact just one person (Adam) at any given time to discuss the order was definitely beneficial.
|  | | What were some of the worst things about dealing with us? | | As mentioned previously having to chase a few times to see the status of the order / next steps.
|  | | Any other comments? | |
|  | | Our notes regarding this feedback: | |
|
| |
First Name: | | Melinda | | Location: | | Brisbane, QLD
|  | | How satisfied are you with the product itself? | | Very satisfied
|  | | Please provide comments regarding your above answer: | | Very happy with the quality of the canvases and frames. The mirrored gallery wrap option is a god-send.Couldn't be happier with 2 of the 3 photos whilst the 3rd is darker on canvas than on my monitor which I've never found with photo prints but its something I'll keep in mind in the future in shots where there is a big contrast between light & dark. These are the first prints I've had done onto canvas and I'll consider it as a viable option to printing and framing photos in the future.
|  | | How satisfied are you with the service from us? | | Very Satisfied
|  | | Please provide comments regarding your above answer: | | Great service, online uploading is far better than having to send cds. Although you display your stats on the website, the canvases were shipped much sooner than I'd really expected them to be.
|  | | Did you look at other companies for your printing? | | Yes
|  | | If yes, what made you decide to purchase through us? | |
|  | | What were some of the best things about dealing with us? | | The website is very easy to use and I like the preview option.The speed of service was great. As was the high level of communication on order status.The canvases are good quality and the frames well constructed for a great price.
|  | | What were some of the worst things about dealing with us? | | I deal a lot with companies on the web and I can honestly say that the service you offer has been the best I've experienced. Fastway's tracking system is slow in updating the parcel info but there isn't much you can do about that :).
|  | | Any other comments? | | A great service and I will be ordering from you again soon.
|  | | Our notes regarding this feedback: | | We now offer Express Post as an option as we find courier companies are not reliable
|
|
 |
 |
 |
|