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First Name: | | Ramah | | Location: | | Broadbeach , QLD
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| How satisfied are you with the product itself? | | Very satisfied
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| Please provide comments regarding your above answer: | |
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| How satisfied are you with the service from us? | | Very Satisfied
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| Please provide comments regarding your above answer: | | We had some urgency timeframes to be met straight back from a holiday festive closure period. Genius Printing went 'the extra mile and more' to ensure we received our product on time. Full credit to Melissa Doyle for making this happen, it was her genuine commitment to customer service and exceptional work ethic that pulled it off. The product was also very securely packaged for a safe
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| Did you look at other companies for your printing? | | Yes
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| If yes, what made you decide to purchase through us? | |
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| What were some of the best things about dealing with us? | | Website, Systems, Staff, Customer Service, Pricing, Effective packaging to ensure a safe and secure delivery.
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| What were some of the worst things about dealing with us? | | Not sure this is about you, or more particulary aligned with our requirements : With extra service charges ie: % for professional services, % for urgency timeframes, freight because we are interstate, the final cost wasn't as attractive as the base rate. However all this was clearly explained and covered on your website, we were fully informed and it was us who made the choices to accept the extra %'s.
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| Any other comments? | | Genuis Printing make it happen!
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| Our notes regarding this feedback: | |
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