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First Name: | | Liam | | Location: | | Carlisle, WA
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| How satisfied are you with the product itself? | | Very satisfied
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| Please provide comments regarding your above answer: | | They look great and have had a few people comment that they'll have to get some done
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| How satisfied are you with the service from us? | | Satisfied
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| Please provide comments regarding your above answer: | | Ordering and Smartuploader was really easy to use.
Delivery was 3 days later than estimated tho which is a little annoying when I was excited at seeing
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| Did you look at other companies for your printing? | | Yes
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| If yes, what made you decide to purchase through us? | |
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| What were some of the best things about dealing with us? | | Ordering and Smartuploader was really easy to use.
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| What were some of the worst things about dealing with us? | | Delivery was 3 days later than estimated tho which is a little annoying when I was excited at seeing.
And the box was left at the door but I received another parcel since that was also left at the door rather than leaving a note/'collect at Post Office' slip so it must be an Australia Post thing
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| Any other comments? | |
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| Our notes regarding this feedback: | |
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First Name: | | Deborah | | Location: | | Carlisle, WA
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| How satisfied are you with the product itself? | | Satisfied
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| Please provide comments regarding your above answer: | | It was all fabulous except one canvas (out of three) hadn't been taped at the back or had wire attached. It was ok, my dad took care of it, I guess it was just because they were rushed through.
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| How satisfied are you with the service from us? | | Very Satisfied
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| Please provide comments regarding your above answer: | | Great that you went the extra mile to get them out as quickly as possible!
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| Did you look at other companies for your printing? | | Yes
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| If yes, what made you decide to purchase through us? | |
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| What were some of the best things about dealing with us? | | Delivery service, and just generally good customer service once order was placed.
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| What were some of the worst things about dealing with us? | | I guess I would have preferred to be able to get some professional 'aesthetic' advice, as although I 'knew what I wanted' it's confusing when there are so many shapes and sizes to choose from. Would have been good if the customer service person I spoke to on the online chat had been willing to even just give a personal opinion (and call it that!) as I felt pretty clueless in how I might arrange the three prints I wanted - which impacted on which dimensions to choose and so on.
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| Any other comments? | |
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| Our notes regarding this feedback: | |
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