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First Name: | | Gabbrielle | | Location: | | Lyndoch, SA
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| How satisfied are you with the product itself? | | Neither satisfied nor dissatisfied
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| Please provide comments regarding your above answer: | | The product itself was to an OK standard but the time it took for delivery (2.5 weeks) was not satisfactory
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| How satisfied are you with the service from us? | | Neither satisfied nor dissatisfied
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| Please provide comments regarding your above answer: | | I had an excuse that the database was down and orders were not brought to attention. Does this mean that a lot of customers are also unhappy????If I hadn't emailed asking where my order was, would I still be waiting???
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| Did you look at other companies for your printing? | | Yes
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| If yes, what made you decide to purchase through us? | |
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| What were some of the best things about dealing with us? | | Once they realised there was an issue, they were very sorry and things finally happened
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| What were some of the worst things about dealing with us? | | unorganised it seems. Don't have back up database and don't follow order progress very well
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| Any other comments? | |
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| Our notes regarding this feedback: | | Unfortunately, this order was right in the middle of a new system going in and we agree, the service you received was not what it should have been. We now offer Express Post as an option as we find courier companies are not reliable
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